RH365 Privacy Policy for Secure Play in the Philippines

Information You Provide Directly

When you register with RH365, we may request details such as your full name, date of birth, mobile number, email address, residential information and chosen login credentials. Accurate details help RH365 confirm that an account belongs to an eligible player and make it easier to recover access safely if you forget your password.

RH365 may also collect information you submit during identity verification, payment review, account recovery or a support conversation. This can include identification documents, proof of address, a transaction reference or an explanation of an account issue. Please provide only the information requested and never send your password or one-time PIN.

Account, Gameplay and Betting Records

RH365 records activity connected with your account, including deposits, withdrawals, casino rounds, sports wagers, promotional claims, account limits and support requests. These records allow RH365 to display an accurate balance, settle bets, investigate interrupted games and answer questions about a transaction.

Gameplay data may also be reviewed to detect unusual patterns, duplicate accounts, collusion, bonus misuse or activity that could indicate an account has been compromised. RH365 does not use these records to guarantee a player outcome. Casino results and sporting events remain subject to the relevant game or market rules.

Payment and Financial Information

When you top up or withdraw, RH365 may receive the payment method, account-holder name, transaction amount, reference number, status and processing time. Full credentials controlled by a bank or digital wallet should not be shared through RH365 support.

Transaction data helps RH365 credit successful deposits, return eligible winnings, reconcile failed transfers and review disputed activity. It can also help verify that GCash, Maya, GrabPay, Coins.ph, bank or card details belong to the registered player. Third-party payments may be delayed or rejected to protect both the account holder and the platform.

Device and Technical Information

RH365 may collect technical information such as browser type, device type, operating system, language setting, network information, approximate location, login time and pages used. Similar technical identifiers can help maintain a stable mobile experience across connections in Luzon, Visayas and Mindanao.

RH365 uses this information to troubleshoot errors, reduce fraudulent logins, remember essential settings and improve page performance. For example, an unfamiliar device or unusual access pattern may trigger an additional security step. Technical records are assessed together with other available information rather than treated as automatic proof of wrongdoing.

Identity and Eligibility Checks

RH365 may verify age, identity, address, payment ownership and account eligibility. Depending on the situation, a player may be asked for a valid identification document, a recent proof of address or evidence that a payment account is held in the same name.

These checks help RH365 prevent underage access, identity theft, duplicate accounts and unauthorised withdrawals. Verification may occur during registration, before a withdrawal or when information no longer matches existing records. Access can be limited while a check is pending, but information is used only for legitimate verification, security and compliance purposes.

How Personal Information Is Used

RH365 may use personal information to:

• Create, administer and secure your player account.
• Confirm age, identity, location and payment ownership.
• Process deposits, withdrawals, wagers and promotional rewards.
• Provide customer support and investigate account concerns.
• Maintain fair gameplay and detect fraud or platform misuse.
• Apply responsible gaming limits and exclusion requests.
• Improve mobile performance, navigation and service reliability.
• Maintain records needed for disputes and applicable obligations.

RH365 aims to use each category of information only for purposes that are reasonably connected with the circumstances in which it was collected.

Cookies and Similar Technologies

RH365 may use cookies and similar browser storage to keep a session active, remember selected settings, secure login activity and understand how platform pages perform. Essential technologies support functions such as authentication and navigation, while performance information helps identify slow pages or device-specific issues.

Your browser may allow you to limit or remove stored data. Disabling essential storage can affect login, account security or game functionality. RH365 does not recommend changing technical settings while a wager or payment session is in progress, as interruption could delay the display of a completed action.

Sharing with Service Providers

RH365 may share limited information with companies that support payment processing, identity verification, game delivery, security monitoring, hosting, customer support or platform maintenance. These providers receive only the information reasonably needed for their assigned role.

RH365 expects service providers to protect information and use it only for authorised purposes. Data may also be disclosed when reasonably necessary to investigate fraud, protect player safety, respond to a valid official request or establish and defend legal rights. RH365 does not sell player account information as a standalone commercial product.

Security Safeguards

RH365 applies technical and organisational safeguards designed to protect information against unauthorised access, loss, alteration or disclosure. Measures can include access controls, secure transmission, activity monitoring, staff responsibilities, verification procedures and restricted handling of sensitive records.

No internet service can promise absolute security, so players also have an important role. Use a unique password for RH365, keep one-time codes private, sign out on shared devices and report unfamiliar transactions promptly. RH365 support will not ask you to disclose your complete password.

Data Retention

RH365 retains personal information for as long as reasonably necessary to provide services, maintain transaction histories, resolve disputes, prevent fraud, support responsible gaming controls and meet applicable record-keeping duties. Different categories of information may have different retention periods.

Closing an RH365 account does not always result in immediate deletion. Some records may need to remain available for payment reconciliation, exclusion enforcement, security investigations or unresolved claims. When information is no longer required, RH365 may delete it, anonymise it or place it beyond ordinary operational use.

Responsible Gaming and Sensitive Requests

If you request a deposit limit, cooling-off period or self-exclusion, RH365 records enough information to apply and enforce that choice. This may include the request date, restriction period, account identifiers and communications about the restriction.

RH365 treats responsible gaming information carefully and limits its use to player protection, account administration, safety review and related obligations. A self-exclusion record may remain after account closure so that the restriction cannot be bypassed through a new registration. More information is available on the Responsible Gaming page.

Marketing and Account Communications

RH365 may send essential messages about account security, payment status, verification, policy changes, responsible gaming controls or service interruptions. These operational notices are separate from promotional messages because they can be necessary to administer your account.

Where promotional communication is available, RH365 may use your eligible contact details to share game updates or offers. You may request to stop optional promotions through the communication controls provided to you. Changing marketing preferences does not prevent RH365 from sending important account or security notices.

Account Accuracy and Player Responsibilities

Keeping your details accurate helps RH365 protect your account and process eligible withdrawals without unnecessary delays. Update your profile when a mobile number, email address, residential detail or payment method changes. RH365 may request verification before applying a sensitive change.

Do not register with another person's information or permit anyone else to use your RH365 account. If you suspect that your details have been exposed, change your password and notify support promptly. Quick reporting gives RH365 a better chance to secure the account before further activity occurs.

Privacy Concerns and Complaints

If you have a question about this policy or believe information has been handled incorrectly, contact RH365 support using the account support channel. Provide your registered details, a clear description of the concern and any relevant transaction or case reference. Do not submit unrelated sensitive documents.

RH365 will review the available account, security and service records before responding. Complex matters may require extra verification or coordination with a payment, identity or game service provider. RH365 aims to explain the outcome in plain language rather than leaving players guessing.

Updates to This Privacy Policy

RH365 may revise this policy when services, technology, payment processes, security measures or applicable requirements change. The latest version will be published on this page. A material update may also be communicated through an account notice when appropriate.

Players should review the RH365 Privacy Policy from time to time, particularly before submitting new information or using a newly introduced service. Continued use after an update means the current policy applies to later platform activity, subject to any choices or notices made available to you.